A MATTER OF TRUST

India’s biometric programme is being misused to defraud customers at banks

Quartz india
Quartz india

For a while now, the Narendra Modi government has been trying to allay public concerns over the security and efficiency of Aadhaar, even as the 12-digit biometric identity programme is hotly debated in India’s supreme court.

But even the government can’t deny that Aadhaar is being misused to defraud ordinary Indians.

“As per data reported by public sector banks (PSBs), there have been incidents of money being fraudulently withdrawn from bank accounts using the customers’ Aadhaar number in a few banks,” Shiv Pratap Shukla, the minister of state for finance, told the Rajya Sabha in a written reply on Feb. 06.

Till now, four state-run lenders—Allahabad Bank, Syndicate Bank, Bank of India, and UCO Bank—have reported six such instances. These involved Rs1.41 crore ($219,918) being fraudulently withdrawn using customers’ Aadhaar data.

Bank Cases reported Amount involved (in Rs)
Allahabad Bank 1 49,000
Bank of India 2 1,37,00,000
Syndicate Bank 2 2,26,000
UCO Bank 1 1,95,000

Banks are now trying to strengthen the safety measures and raising awareness among bank employees, added Shukla. In cases where bankers were involved in cheating customers, disciplinary action has been initiated.

An email sent to the Unique Identification Authority of India, which runs the Aadhaar programme, remained unanswered.

Instances of misuse of Aadhaar had been reported by public sector lenders earlier, too, calling into question the credibility of the biometric platform. Nonetheless, banks are arm-twisting customers into complying with Aadhaar-linking norms much ahead of the supreme court deadline of March 31. Such tactics only fan customers’ fears further. For instance, a December 2017 survey by social network LocalCircles showed 49% of the respondents expressing discomfort with the idea of linking their Aadhaar with their electronic wallets.

In fact, banks themselves have been known to misuse Aadhaar, opening accounts illegally to expand their customer base. In November 2017, a probe was initiated against Airtel Payments Bank for using the Aadhaar data of over 2.3 million customers to open accounts without explicitly taking their consent.

Meanwhile, the Tribune newspaper last month reported instances of buying Aadhaar data over WhatsApp from an anonymous sellers by paying just Rs500 ($7.84). The UIDAI denied that this happened due to lax security and, instead, filed a case against the reporter who wrote the story.

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