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THE NEW NORMAL

Harley Finkelstein thinks Covid has changed retail forever

Courtesy Harley Finkelstein
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It took a global pandemic and stay-at-home orders for 1.5 billion people worldwide, but something is finally occurring to us: The future we thought we expected may not be the one we get.

We know that things will change; how they’ll change is a mystery. To envision a future altered by coronavirus, Quartz asked dozens of experts for their best predictions on how the world will be different in five years.

Below is an answer from Harley Finkelstein, the chief operating officer of ecommerce company Shopify.

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