I’ll never forget the day that I was diagnosed with cancer.
It was the perfect springtime day and I had a weekend getaway planned with the family. All I had to do before heading to the resort was drop into the doctor’s office to get the results of a recent biopsy. I was told that the test was mostly just a precaution so I wasn’t particularly worried about it.
I should have been. The biopsy came back positive for prostate cancer.
After the initial shock and resulting conversations with my close family, I started to think about how I was going to handle this within my company. As the founder and senior executive of an international referral marketing organization (BNI), I have a fair amount of public recognition and I’m the public figure for the company.
Thinking about how my diagnosis would affect my company, so many questions ran through my mind:
- Should I try to keep the diagnosis secret?
- Do I only tell key people?
- Would I still be able to run the company during treatment?
- Or do I need to hire someone to take on my role?
- Seeing this as a potential weakness, would our competition try and take advantage of us during this time?
- And at the end of the say, will my illness hurt the bottom line of the organization?
To me, the answer to the first question would help determine the direction I would take with the others.
So, I started with the question of keeping it secret. Let me first say that this is a very personal decision. Everyone’s experience is different and I can completely respect if someone chooses to tell virtually no one.
I however, did not choose that direction. BNI is a business networking, “word-of-mouth” organization. The idea of keeping that kind of secret in an organization like ours seemed impossible to me. So rather than try to keep it private, I chose to “go public.” I thought this strategy would help me guide the messaging. Note that I didn’t say “control the message” because I can tell you from first-hand experience—you cannot control it. However, I do believe you can guide and influence the message greatly by coming out in front of it.
Having decided to go public, I did it with a communication plan in place. After I decided what I was going to do for my treatment and why, I created a communication hierarchy of who I was going to tell and when.
Below is the communication hierarchy I used for the dissemination of information. All of these were done within a three day period:
- Extended family
- Close personal friends
- Key management of the company
- Employees at the Headquarters office
- Franchisees world-wide
- Global employees and independent contractors
- Our clients
- The public through my blog and social media
Since I opted for transparency, I chose to not hire someone to take on my responsibilities. Instead, I asked for help from those people who worked for me directly and indirectly. I asked if my close team would step up and fill in for me as needed and if my extended team (such as franchisees) would allow me more flexibility with project due dates and serious matters that would normally require my personal attention, such as contract issues. They did so without hesitation.
As for competition, that was easy. I have always believed that we shouldn’t worry about what our competition is doing (know what they are doing but don’t obsess over it) and instead, focus on improving our business every day. If we continued to that with the team that was in place, we would not have to obsess over the competition and we didn’t.
That left the question of our bottom line. Before I answer that, let me discuss my mindset a little further.
I chose transparency as the approach to my diagnosis; transparency to the point that I posted multiple blogs on my site talking very specifically about what treatment approach I was pursuing and how I was doing every few months. I knew that if I didn’t update people, they would fill in the blanks themselves and it may or may not be accurate. I wanted to put the message out there myself—whether it was good or bad. I set sail for that approach not knowing how it would end.
I’m pleased to say that I am fully and completely in remission today and that I did it without surgery, radiation, or chemotherapy. Under medical supervision, I instead chose a holistic health protocol that focused on diet and nutrition and my organization was able to follow my journey first-hand. They did not have to guess or wonder what I was doing. I put it all out there publicly and rumors did not flourish.
So, how did the company do during this period?
Well, since my diagnosis about 2 ½ years ago, our revenue grew by 21% and our clients, or “members,” also increased proportionally (both here in the US and in our international markets). I think that happened because I had good people in place who were willing to step up when the boss was down. If I had to do it all over again—I’d do it exactly the same way.
This post originally appeared at Dr. Misner’s Professional Blog.