Just about anyone who has flown through a US airport since Sept. 11, 2001 has had an encounter—aggravating, hilarious, or even surprisingly great—with the Transportation Safety Administration, tasked with securing the nation’s airports and planes, among other duties. Now the online review site Yelp has unveiled an official deal with the TSA that allows the public to rate their experiences, for better or worse.
“We encourage Yelpers to review any of the thousands of agency field offices, TSA checkpoints, national parks, Social Security Administration offices, landmarks and other places already listed on Yelp if you have good or bad feedback to share about your experiences,” the company said in a blog post. “Not only is it helpful to others who are looking for information on these services, but you can actually make an impact by sharing your feedback directly with the source.”
Many airports and other TSA sites have already been garnering reviews over the last several years. The agency will now be able to claim its own official pages on Yelp and launch new ones “to listen and respond to customer comments,” the federal government’s DigitalGov initiative said in a post of its own. Claiming a page won’t, however, give the TSA any control over what’s posted.
Ads will be removed from pages for government sites to “prevent perceived endorsements,” DigitalGov added.
Travelers have already been using Yelp to unofficially rate TSA agents for years. Here’s a selection of some of the best comments: