Data is great. Our ability to collect metrics on human activity gives us insight into patterns of behavior and that allows us to adjust our strategies accordingly. But our dependence on analytics can be misplaced. Or at least that’s what a Florida librarian says.
George Dore, a librarian in Orlando, Florida was suspended from his position as branch manager after an investigation revealed that he had created a fake identity to borrow library books that were falling out of fashion. His creation, the fictional Charles Finley, was given a career (ballplayer), a drivers license number, an address and a voracious appetite for reading. He was also endowed with a wide-ranging taste in literature.
Basically, Dore was gaming the system. Finley’s reading marathon was engineered to inflate the library’s data, tricking its algorithm by creating the appearance of popularity for books that were not being borrowed much. (Culling books that have not been read for a long time is a common practice at libraries.)
Finley borrowed more than 2,300 books over the course of 2015, increasing circulation at East Lake County branch by 3.9%. He was also a super-fast reader, checking books in and out within an hour. Nine months into Finley’s reading marathon, his speed-reading led to suspicion and an investigation, which began in November 2015.
The notion of rebel bibliophiles breaking the law to save books is undeniably charming to book lovers. But actually, the librarian is alleged to have committed fraud and authorities in Florida are not impressed. The inspector general’s report on Dore states that creation of a fake library card “amounts to the creation of a false public record.”
Dore was recommended for termination and put on administrative leave pending the outcome of the investigation. He says he was just trying to save the library time and money, as books that are not borrowed are deemed irrelevant by the software that the local library system uses to track circulation and taken off the shelves. Then they are often repurchased again later.
But there are several twists to this story. Circulation can influence annual funding. Nine city-run libraries in Lake country receive nearly $1 million based on circulation. Chuck Finley’s prolific reading not only made East Lake Country library books seem more popular, it cast doubt on whether other libraries were involved in similar book-checkout schemes. A county-wide audit is underway.
Jeff Cole, director of the Lake County Public Resources Department that oversees library services, wouldn’t comment on whether other libraries were involved but he told the Orlando Sentinel, “I think we’d have to evaluate it if the [allegations] bear out.”
Meanwhile, Dore’s library was not among the nine receiving money from the County so funding was not an incentive. He says his aim was actually to save the library money in the long run, by not having to repurchase books which often go in and out of fashion with readers. One of Finley’s choices, for instance, was John Steinbeck’s “Cannery Row.”
If Dore is to be believed, he’s not the only renegade librarian fighting the algorithms. His colleague, library assistant Scott Amey, who helped dream up their fictional reader was reprimanded for being part of the scheme. And Dore told investigators that gaming the system with “dummy cards” is common, noting, “There was a lot of bad blood between the libraries because of money wars.”