DO NOT CALL

Robocallers are finally being fined into oblivion in the UK

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Obsession
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Robocallers in Britain, beware. The UK’s privacy watchdog, known as the Information Commissioner’s Office (ICO), has issued its biggest-ever fine for automated nuisance calls. A company called Keurboom Communications was slapped with a £400,000 ($517,000) penalty yesterday, after making nearly 100 million robocalls that triggered more than 1,000 complaints. Keurboom is closing shop as a result; it was placed in voluntary liquidation after the fine.

This isn’t the first time the ICO has dealt a death blow to an aggressive robocaller. The previous penalty record was held by a firm called Prodial, which spammed people’s phones with a “staggering” 46 million robocalls, according to the ICO. Prodial received a £350,000 penalty last February. It, too, went into voluntary liquidation after the fine was issued.

What are robocallers so keen to pitch? Overwhelmingly, automated calls make offers of savings on energy bills, according to complaints received by the ICO. Accident claims, debt management, and even oven-cleaning services also appear in the list of popular robocaller topics. Bizarrely, some calls are just silence, and at least 17 people were robocalled with a pitch to sell them a call blocker.

Type of robocall Complaints
Energy Saving and home improvements 11,997
Accident claims 1,377
Energy Supply 1,214
None of the above 659
Competition 496
Debt management 398
Banking 211
Silent / No answer 201
PPI 121
Oven cleaning 109
Insurance (including car, life and home) 73
Broadband, phone, TV or other telecoms services 56
Lifestyle surveys 32
Gambling 23
Call Blockers 17
Health 17
Adult content 16
Computer scams 12
Payday Loans 10
Charities 9
Pensions 5
Holidays 1
Source: Information Commissioner’s Office, UK. For Jan-March 2017.

The British government recently relaxed rules about nuisance marketing, freeing the ICO to go after more robocallers and spammers. The old rules required the regulator to prove that the calls caused “substantial damage and substantial distress,” a threshold that was removed in April 2015.

The ICO can issue a maximum fine of £500,000. Based on spammers’ continued enthusiasm for robocalls, that limit will be hit sooner rather than later.

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