The 10 airlines that got better — and worse — at handling bags during this year's busy season

2.1 bags better

During the summer of 2024, United mishandled 7.4 bags per thousand it enplaned. That rate is 2.1 bags better than in 2023. At the rate of baggage that the company dealt with this year, that means it mishandled about 41,300 fewer bags than it would have at the old rate.

2 bags better

During the summer of 2024, JetBlue mishandled 3.9 bags per thousand it enplaned. That rate is 2 bags better than in 2023. At the rate of baggage that the company dealt with this year, that means it mishandled about 6,900 fewer bags than it would have at the old rate.

2 bags better

During the summer of 2024, Hawaiian mishandled 3.2 bags per thousand it enplaned. That rate is 2 bags better than in 2023. At the rate of baggage that the company dealt with this year, that means it mishandled about 3,300 fewer bags than it would have at the old rate.

1 bag better

During the summer of 2024, Frontier mishandled 4.9 bags per thousand it enplaned. That rate is 1 bag better than in 2023. At the rate of baggage that the company dealt with this year, that means it mishandled about 2,300 fewer bags than it would have at the old rate.

0.6 bags better

During the summer of 2024, Southwest mishandled 4.5 bags per thousand it enplaned. That rate is 0.6 bags better than in 2023. At the rate of baggage that the company dealt with this year, that means it mishandled about 20,900 fewer bags than it would have at the old rate.

0.1 bags better

During the summer of 2024, Spirit mishandled 5.3 bags per thousand it enplaned. That rate is 0.1 bags better than in 2023. At the rate of baggage that the company dealt with this year, that means it mishandled about 500 fewer bags than it would have at the old rate.

No change

During the summer of 2024, Allegiant mishandled 1.8 bags per thousand it enplaned. That rate is the same as in 2023. Still, at the rate of baggage that the company dealt with this year, that means it mishandled about 10 fewer bags than it would have at the old rate.

0.1 bags worse

During the summer of 2024, Delta mishandled 5.9 bags per thousand it enplaned. That rate is 0.1 bags worse than in 2023. At the rate of baggage that the company dealt with this year, that means it mishandled about 2,700 more bags than it would have at the old rate.

0.1 bags worse

During the summer of 2024, American mishandled 9.8 bags per thousand it enplaned. That rate is 0.1 bags worse than in 2023. At the rate of baggage that the company dealt with this year, that means it mishandled about 3,500 more bags than it would have at the old rate.

1.1 bags worse

During the summer of 2024, the carrier mishandled 7.6 bags per thousand it enplaned. That rate is 1.1 bags better than in 2023. At the rate of baggage that the company dealt with this year, that means it mishandled about 8,700 more bags than it would have at the old rate.