Caitlin Kelly is a business journalist and the author of "Malled: My Unintentional Career in Retail," based on her time working for North Face, an outdoor apparel maker. She writes at caitlinkelly.com.
- TAXING TIMESYes, the IRS will negotiate, but you probably won’t like the outcomeQuartz • April 15, 2014
- SHOPKEEPERThe only way for retail to survive is to increase pay and decrease inventoryQuartz • January 15, 2014
- SECRET EXCHANGEHow to return that awful sweater from Mom—without asking her for the receiptQuartz • December 26, 2013