CHATBOTS EXPLAINED: Why businesses should be paying attention to the chatbot revolution (FB, AAPL, GOOG)
We should be focusing on how bot technology can make humans more efficient. It is easy to get mesmerized by AI and forget that the real problem we are solving here is how to provide personalized service at scale.
Even if we think chatbots aren’t “it,” getting into AI early will pay off down the road.
Offering customers even a basic bot experience would likely reduce the likelihood that they end up reaching out via a social platform like Twitter or Facebook, where interactions can quickly go off the rails and become a PR headache.
Chat bots are not yet at the point where they can serve as a complete replacement for customer service or business development. Though, it will be interesting to see how quickly bots shift from a complementary tool to a full fledge department / revenue stream in the future.
I would be more excited about chat bots if I actually experienced a good one. Only one I have interacted with so far is Twitter’s @support, which is abysmal.
We've been talking about bots for a long time. When NLP and voice recognition milestones are finally met, they will likely be commonplace
Good news: Lots of customer interface functions are coming back to US shores. Bad news: Lots of customer interface functions will be handled by US chatbots.
I’ve seen some extraordinary, I mean actually mind-blowing, chat bot tech in NYC. Company in stealth. Oh, the chat revolution is real.