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A Look into Microsoft’s Data-Driven Approach to Improving Sales

By Harvard Business Review

They turned to people analytics to better understand their processesRead full story

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  • Helen Edwards
    Helen EdwardsAlways curious at Koru Ventures

    The answers are not particularly surprising - more time and collaboration with customers yields greater customer satisfaction and value - but this is a nice article about the setup of the project as well as much as about the results. Executive engagement at the outset underpins the final results. Without that, it would have just been yet another analysis project with knowledge but no action.

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