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My Frantic Life as a Cab-Dodging, Tip-Chasing Food App Deliveryman

By The New York Times

Tip-Chasing Food App DeliverymanRead full story

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  • I don’t think a single person intends on giving a tip to a multi billion dollar venture backed startup. This isn’t right. Perhaps legal, but certainly not right.

    “DoorDash offers a guaranteed minimum for each job. For my first order, the guarantee was $6.85 and the customer, a woman in Boerum Hill

    I don’t think a single person intends on giving a tip to a multi billion dollar venture backed startup. This isn’t right. Perhaps legal, but certainly not right.

    “DoorDash offers a guaranteed minimum for each job. For my first order, the guarantee was $6.85 and the customer, a woman in Boerum Hill who answered the door in a colorful bathrobe, tipped $3 via the app. But I still received only $6.85.

    Here’s how it works: If the woman in the bathrobe had tipped zero, DoorDash would have paid me the whole $6.85. Because she tipped $3, DoorDash kicked in only $3.85. She was saving DoorDash $3, not tipping me.”

  • Another reminder to always tip in cash and fervently shun cash free society zealots.

  • It’s insane that this is legal. Not only is it screwing over delivery workers, it’s basically defrauding the customers.

    If an app tells me I’m tipping a driver, but the tip doesn’t go to the driver... that’s lying, no?

  • omg I'm never tipping through the food delivery apps again—I'll have to make sure to have some one-dollar bills handy for a tip next time. I always tip delivery workers and it's frustrating not all of it goes to them.

  • This is a case that should be investigated and if possible prosecuted. If by some fluke of legal chicanery companies that steal tips avoid trial then the predator practices made public. It should also be brought to the attention of the SEC and of course the corps of political candidates who should be glad of an active issue.

  • That is a painful surprise that I unfortunately admit that I was not aware of. Uninstalling the app.

  • Thoughtful take on the challenges facing the on-demand economy. The biggest differentiator between networks (and hurdle) is the supply density. It’s imperative to get the economics right on the supply side in order to continue to maintain healthy demand, since the services are increasingly commoditized

    Thoughtful take on the challenges facing the on-demand economy. The biggest differentiator between networks (and hurdle) is the supply density. It’s imperative to get the economics right on the supply side in order to continue to maintain healthy demand, since the services are increasingly commoditized in the eyes of consumers. The platforms that prioritize supply and supply-side economics should hold an edge versus the rest of the field. This likely means the current business model framework may not necessarily be able to serve as the long term sustainable one.

  • And this is why you tip in cash. Not via an app or a card. Tip stealing by management is widespread throughout food and delivery services and in most cases legal. You are already paying a convenience charge from the restaurant in most cases anyway. Empower your deliveryperson and servers to actually keep the tip they earned.

  • DoorDash’s tipping policy has been written about before, but it wasn’t until this article that the company decided to change it. It’s not necessarily the policy itself that is troublesome, but the lack of transparency for both gig workers and customers.

  • Simple solution, ask. But this is good to know. Again communicate with the human in front of you.

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