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Yelp is Screwing Over Restaurants By Quietly Replacing Their Phone Numbers

Yelp is Screwing Over Restaurants By Quietly Replacing Their Phone Numbers

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  • Grubhub creates new phone numbers for restaurants. Yelp advertises and sends users to these numbers. Seems a bit of a stretch IMO to force restaurants to use this service to get access to the core Grubhub service. Probably room for some restaurant-friendly disruption in the online food ordering space.

  • Wow, this is sneaky. "Yelp is pushing customers to Grubhub-owned phone numbers in order to facilitate what Grubhub calls a 'referral fee' of between 15 percent and 20 percent of the order total"

  • Feels a little bit like a bait and switch.

    An investigative article that started from the author's own experience calling into restaurant and noticing the different number. There were a few claims that weren't backed up by link sources for deeper dives and credibility verification, but the overall information

    Feels a little bit like a bait and switch.

    An investigative article that started from the author's own experience calling into restaurant and noticing the different number. There were a few claims that weren't backed up by link sources for deeper dives and credibility verification, but the overall information is very contextual and balanced. credder.com/article/2633

  • Don't use yelp don't use grubhub and now I never will. Sneaky but I am sure that management of these companies are proud of their achievements.

  • This couldn't be a bigger 'et tu, Brute' moment if they tried.

    How isn't this betraying their core of users, even their own business model, where trust from those being reviewed is essential?

    Good thing they're the only ones doing reviews nowadays.... god forbid a Silicon Valley giant of a search engine

    This couldn't be a bigger 'et tu, Brute' moment if they tried.

    How isn't this betraying their core of users, even their own business model, where trust from those being reviewed is essential?

    Good thing they're the only ones doing reviews nowadays.... god forbid a Silicon Valley giant of a search engine working on improving their own convenient ratings add on to their Maps ...

  • This is effed up. There is a difference between need and greed. This is greed. Greed is wrecking everything. Grrr.

  • I realize that restaurants are often taken advantage of, but if Yelp is driving new business to them, why not collect a fee? I thought we were in favor of affiliate marketing? (Would it be better if Yelp simply disclosed?)

  • Sometimes these marketplaces lose sight of who their customers are. There’s two constituencies served, the business owner and the consumer, with the latter being the one that greases the wheel in terms of monetization. The more you become one-sided and shift from incremental to cannibalistic to the business

    Sometimes these marketplaces lose sight of who their customers are. There’s two constituencies served, the business owner and the consumer, with the latter being the one that greases the wheel in terms of monetization. The more you become one-sided and shift from incremental to cannibalistic to the business owner, the value proposition drops to virtually zero. If the DNA of these companies don’t change so will their timeline.

  • Small businesses are the victims of these companies. They say they are helping but they are really only helping their ROI and investors.

  • Punishes businesses that don’t pay to play...

    Encourages “Elite Yelpers” to punish businesses that don’t placate them...

    Denies relief to businesses (and individual employees) who are smeared by libelous user posts...

    And now this.

    How is this company still here?

  • Due to their new partnership, Yelp is now a secondary Grubhub website. Since I doubt that many places are paying for what goes on their Yelp page, there isn't really anything terribly wrong going on. Yeah, it stinks for the businesses, but this is also a part of the contract they signed with Grubhub.

  • Some of these practices seem a little extreme

  • This is the digital equivalent of screwing over the local restauranteurs for “protection” money.

  • Unbridled greed. The part which is most amazing to me is the delusional self-aggrandizement displayed in the justification for effectively robbing from restaurants. While indicating absolute moral bankruptcy it also raises the question of what ever happened to not biting the hand that feeds you?

  • A tough spot for smaller restaurants, since the bump they receive from GrubHub/Yelp's services - search aggregation, professional photography, online order facilitation - is considerable; one vendor interviewed attributed 50% of his delivery business to GrubHub orders, which might make it tougher to

    A tough spot for smaller restaurants, since the bump they receive from GrubHub/Yelp's services - search aggregation, professional photography, online order facilitation - is considerable; one vendor interviewed attributed 50% of his delivery business to GrubHub orders, which might make it tougher to push back on this sneaky call routing. Still, GrubHub/Yelp could do more to make their business practices transparent.

  • Yelp is a modern-day extortion racket. I’ve not trusted them for years.

    Don’t believe Yelp reviews - what you see isn’t the whole picture. A business with a profile on Yelp starts gaining reviews. Past a certain point, Yelp will call business and solicit the purchase of Yelp’s services. If the business

    Yelp is a modern-day extortion racket. I’ve not trusted them for years.

    Don’t believe Yelp reviews - what you see isn’t the whole picture. A business with a profile on Yelp starts gaining reviews. Past a certain point, Yelp will call business and solicit the purchase of Yelp’s services. If the business declines, somehow, the most favorable reviews are removed from their profile, leaving the mediocre or poor reviews. If the business has negative reviews, the Yelp sales people will offer to make those reviews go away, but only if they pay Yelp a few hundred a month.

  • Seems to be something that the FTC should actually get involved with for consumer protection.

  • What is Yelp? No really? That was soo last decade.

  • I don't care. I find Yelp reviews to be accurate and I have NEVER called a restaurant listed on Yelp or anywhere else. If I want to see the menu or know the hours, I can do it without calling the restaurant.

  • Read

  • P U Something stinks