The Hot Sheet

The mass shift to remote work is having a massive impact on organizations and the workforce. 64% of businesses have already implemented permanent and expanded remote work policies.

However, not all businesses are starting from the same position, and some are at risk of being left behind. Those that proactively invest in operational, cultural, and technological approaches to engage and empower their employees tend to have workforces that are more productive, engaged, and innovative. Those that are struggling to marry technology and culture together in this way risk being left behind.

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Q: What are your most significant concerns when it comes to having to support more remote and distributed workers?

For many businesses, the shift to remote work has lifted the veil on how poorly employees are served by many of their legacy workflows and processes. Much of this challenge is a matter of workflow design, and it manifests itself to many businesses by obstructing team building, making it difficult to keep employees focused and aligned, and making it difficult to prevent burnout.

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As businesses explore and introduce new ways of working, they are focusing on providing employees with higher-order capabilities that can be compounded to add new value. Here’s how:

• First, teams need to have the ability to structure, automate, collaborate, and report on their own work without having to ask technical specialists to help them.
• Second, they need to be able to add critical context to their work, such as goals, decisions, and actions, in face-to-face interactions, conference calls, messaging platforms, and authoring tools.
• Finally, it’s important to leverage all of that compound value to keep teams focused and aligned as they work cross-functionally and within various internal and external collaborations.

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