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Work conflict doesn’t have to feel like this

  • Heather Landy
By Heather Landy

Editor of Quartz at Work

Published Last updated on

In a team atmosphere, conflict can be perfectly healthy—but handling it can be difficult if you don’t have the right norms in place.

In our Dec. 10 Quartz at Work (from home) workshop, consultant, coach, author, and podcast host Dian Killian offered a framework for effectively managing workplace conflict. It starts not with confrontation, but rather with a four-step exercise in self-management that makes it much easier to isolate the problem and find a resolution.

Watch the replay by clicking the image above, or read on for our recap. You can also learn more about Killian’s work at

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