The appeal of these chatbots is made apparent by their popularity—they’ve been adopted by numerous organizations. Chatbots’ rapid uptake is due in part to their newfound ease: Integrating a useful chatbot into a firm’s workflow used to be a challenge, but new tools have simplified the process tremendously. Platforms like Workplace by Facebook offer suites of pre-built chatbots, from HR surveys to onboarding assistants, as well as the ability for companies to create their own custom bots. Today, gauging employee sentiment towards a CEO’s speech, tracking employee safety in a crisis, or opening IT tickets are all tasks within the purview of automation. The appeal is obvious: By outsourcing these time-consuming tasks to bots, people can focus on the creative and emotional work that only humans can do. It is this emphasis on thought-provoking work—facilitated by automation— that empowers employees to be engaged in their jobs, leading to greater levels of productivity that benefits both their companies and their careers.

Since employees are already deeply imbedded in workplace messaging tools, chatbots serve as a natural extension of the platforms they are accustomed to. Julien Codorniou, the VP of Workplace by Facebook, believes offices will “start embracing automation thanks to how effectively bots can streamline people’s work, opening up new opportunities for creativity. ” It is the ease of adoption, coupled with a human-like ability to hold a conversation, that allows chatbots to excel as the assistants of the future.

As the global workforce increasingly embraces digital tools, and automation improves at a rapid pace, chances are workers will interact with bots more and more as part of their daily routines. Done right, these programs have the potential to transform the way we work, pairing robots and humans into a formidable force that can thrive in an increasingly complex world.

This article was produced on behalf of Workplace by Facebook by Quartz Creative and not by the Quartz editorial staff.

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