Project Oxygen started out as an attempt by Googleâs People and Innovation Lab (PiLab) to prove that managers donât really matter. The internal team of researchers, who are focused on understanding how people work, ended up proving the opposite. It became one of the most impactful projects to ever come out of the group according to HR head Laszlo Bock, who spoke to Quartz ahead of the release of his new book Work Rules!
Out of the gate, it proved to Googleâs skeptical engineers that managers really do make a difference. But it also provided a roadmap to guide Googleâs approach to management. The researchers distilled their conclusions into eight attributes that set exceptional managers apart. These include being a good coach, empowering and not micromanaging a team, and expressing interest in team membersâ success and well being.
Figuring out how to manage better has flowed naturally to what Bock describes as PiLabâs next big project, figuring out the science of excellent teams.
âProject Oxygen was all about if managers matter, and what makes managers great,â Bock says. âThe successor to that is trying to figure out what makes teams great.
PiLabâs PhD scientists have already done âvery cool work,â Bock said. But its still in the very early, labor-intensive, and not very scalable stages, he stresses. Thereâs research out there about how to build and manage a team, but none of it is specific enough to apply to Googleâs workplace.
And Bock is trying to answer a bigger question even than the already difficult issue of âwhat makes a great team.â He wants to know how to build the best team for different types of problems and situations.
âThe question of âhow do teams workâ is one one of these things thatâs not explained thoroughly or rigorously in a replicable way,â Bock says âLots of people have opinions about teams but nobody can say âhereâs a taxonomy of problems, and for this kind of problem hereâs the kind of team you need.'â
Right now, Project Oxygen has had an impact on how people work at Google every day. Managersâ performance is assessed on each of the eight attributes by their reports in the anonymous, semiannual âUpward Feedback Survey,â and see their scores compared to others at the company. Itâs created a feedback loop that helps managers improve without a whole lot of training, Bock claims. Itâs become a Harvard Business School case study and is being used by managers well beyond Google.
The way great teams function is much more poorly understood than how to lead people well. Figuring out how to do it better could impact every project at the company.