A French law introduced in 2010 prevents anyone from wearing a full face covering in public, but the law doesn’t apply to the hijab, which only covers the hair.

“This type of mentality is unheard of at Zara and there have never been instructions given out to act this way,” Jean-Jacques Salaun, Zara’s head of French stores, told AFP. He also said he apologized to the shopper, and the brand apologized to consumers on Facebook as well.

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