Leadership
Can today’s startups be as employee-obsessed as they are customer-obsessed?Reporter Zoe Schiffer’s account of the work environment at Away, published Dec. 5 in The Verge, brought shock to many readers, who discovered the trendy luggage company had fostered cultural elements of blame and shame. I don’t condone the behavior described, but I do have a theory about what caused it: being “customer obsessed.”