Workday $WDAY, Inc. WDAY has unveiled Sana for IT Service Management (ITSM) and a new Travel Agent to strengthen its artificial Intelligence (AI)-powered platform for HR, finance and IT. These new AI agents are designed to automate workplace tasks, improve employee productivity and simplify workflows by bringing multiple functions into a single conversational experience.
Built on Workday’s AI platform, Sana for ITSM helps organizations automate employee IT support tasks, which include onboarding, offboarding, password resets, software installation and access management. The solution uses company data and policies to handle requests automatically and improve workflow efficiency. It is expected to reduce manual IT helpdesk tasks while improving response times and productivity.
The company also launched a new Travel Agent that brings travel planning, booking, approvals and expense management into one platform. Employees can book flights and hotels, manage schedules and automatically create expense reports within the system. The solution is designed to simplify travel management and give finance teams better visibility into company spending.
Both AI tools follow Workday’s security policies and business processes. The initiative supports Workday’s strategy to grow its enterprise AI business and improve operational efficiency through automation.
