“During the month, GoAir flew 14.22 lakh passengers and had 0.6 complaints per 10,000 passengers,” the company said in a Dec. 14 press release.

The total number of complaints received across airlines in the month of November was 932, according to DGCA data. On average, the number of complaints per 10,000 passengers during the time period was around 0.72. Air Deccan fared the worst at 42.6. Nearly half of all complaints were due to “flight problems.” Issues with baggage accounted for the second-biggest grievance.

Still, November was a good month for Indian aviation. Growth in domestic air passenger traffic was in double-digits (11%) for the first time this year, according to DGCA data.

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