Davies said the seat-belt sign went on just before the plunge. “It was a very sudden, sudden drop,” he said. It seemed to end as abruptly as it began.
“There wasn’t really enough time for me to think, ‘Oh my days, is this going to stop?’” he said.
Moving around the aircraft to help the injured, Davies saw passengers scrambling in all directions, squeezing past one another. They had to weave through fallen objects, even people sprawled on the floor, he said.
A man in business class had a big cut on his head. Farther down, another holding his chest looked to be in extreme pain. A woman had hurt her back and was screaming in agony. A gash on the ear of another was bleeding onto her white shirt.
Davies and others moved an unconscious elderly man out of his seat, laying him down near an emergency door, where there was more space. A passenger with medical training called for a defibrillator, which a hobbling cabin-crew member brought over. They administered CPR for at least 20 minutes, and then someone said: “I think we need to stop,” Davies recalled.
“That’s my husband, that’s my husband,” his widow said repeatedly.
About 15 minutes after the incident, the pilot – who was “visibly shaken” limped into the cabin and told passengers what had happened and what he saw was pretty much a nightmare. Here’s what it looked like inside, from the Wall Street Journal: