Workday $WDAY introduced two AI agents on Wednesday — one to automate IT service requests and one to handle corporate travel booking and expenses — as the enterprise software company expands the capabilities of its Sana AI platform.
Sana for ITSM and a new Travel Agent will automate workflows from employee onboarding to expense reporting
Justin Sullivan / Getty Images
Workday $WDAY introduced two AI agents on Wednesday — one to automate IT service requests and one to handle corporate travel booking and expenses — as the enterprise software company expands the capabilities of its Sana AI platform.
The first agent, Sana for IT Service Management, will automate workflows for employee onboarding and offboarding, access changes, and routine IT requests such as password resets and software installs, the company said. The second, the Travel Agent, combines trip planning, flight and hotel booking, approvals, and expense reporting into a single experience inside Workday.
Both agents are built on Workday's existing data infrastructure, meaning they draw on employee roles, reporting structures, approval chains, and company policies already stored in the platform, the company said. Expenses are automatically generated once travel is approved, eliminating manual report creation.
"Today, employees spend so much of their time navigating a maze of tools, switching context constantly, and re-entering data across multiple systems just to resolve an IT ticket or manage travel and expenses," Gerrit Kazmaier, president of product and technology at Workday, said in a statement. "AI lets us break free from the limitations of enterprise applications, removing that complexity and turning fragmented workflows into real outcomes."
Workday said it processes more than 5 million expense reports every month, much of it related to business travel, but that booking and expense management have typically required separate systems.
"The best expense report is the one you never have to do," Max Wessel, senior vice president of product at Workday, said in a statement.
Joel Hellermark, Workday's chief AI officer, said the ITSM agent is designed to manage IT needs across the full arc of an employee's tenure. "We wanted to build something that handled IT completely — from the moment an employee joins the company to the moment they leave, and everything in between," Hellermark said in a statement.
Workday demonstrated both agents at the Sana AI Summit in New York on Wednesday, an event the company said also featured economists and researchers including Tyler Cowen, Geoffrey Hinton, and Ethan Mollick.
Sana for ITSM is expected to reach early adopter customers in the second half of 2026, with general availability planned later this year. The Travel Agent is already available to early adopter customers and is also planned for general availability later this year, the company said.
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