Last week, I did an experiment: I decided to stop using exclamation points and emoji. In an office thatās completely reliant on Slack, this was difficult.
I often felt anxious and rude. When my boss asked me to proof an article, Iād feel guilty for responding āokā instead of āabsolutely!ā When my editor sent revisions, Iād worry that responding āthanksā (sansĀ š) effectively translated to āWow, you destroyed my work.ā And when my friend texted me asking if I wanted to grab dinner, my replyāāsureāāprompted her to text back, āeverything okay?ā
Yet as I altered my communication style, I noticed that my colleagues did tooāa phenomenon that linguists call āregistering.ā
āPeople instinctively register and change their styles depending upon who theyāre communicating with and how that person speaks,ā says Naomi S. Baron, a linguistics professor at American University.Ā Conversing without punctuation to cushion our points seemed to level the tone of my discourse with colleagues, if only in my mind. My messages werenāt pandering to my teammatesā emotions, nor were theirs to mine. And so while the conversational style felt stark and dismissive to me at first, it soon felt honest and easy.
Strange as it may sound, dropping theĀ šs from my workplace communication wasnāt just a reliefāit was empowering.
From childhood, women are conditioned to smile and nod to ensure that others feel comfortable and confident. This dynamic translates in digital communication through emoji and exclamation points, as this hilarious video drives home. Enthusiastic punctuation marks and pictures are āthe textual versions of body language,ā says Jenny Davis, a social psychologist, professor at the Australian National University, and editor of the blogĀ Cyborgology.
AsĀ Quartz has previously reported, womenās speech styles traditionally tend to be about āabout making space for othersā expressions,ā says Davis. And so āthe love hearts and winky face emoji are [also] forms of deference and affection that show care for those with whom a person communicates.ā
In this way, emoji and exclamation points are the emotional labor of digital communication. Like all emotional labor, providing comfort and support via texting can be rewarding and essential. If my manager gives me praise, responding āthank you!ā shows my genuine enthusiasm and helps us maintain an amicable, respectful relationship. And if a friend sends plans to meet up, textingĀ šĀ is an easy way to communicate excitement.
Yet as a woman, sustaining an upbeat digital tone in my workplace communication is draining. And it reinforces gender norms Iād rather move beyond. Using emoji and exclamation marks ought to be a choiceāas it is for menānot an obligation.
As with all habits, it takes time, attention, and effort to change oneās style of digital communication. Within a few days, I inevitably found myself slipping back intoĀ š-speak. But this week, in honor of international emoji day (today), Iām re-committing to scrubbingĀ š, and its substitutes (š,Ā š,Ā āsure!ā or āyou got it!ā) from my repertoire.
My colleagues may not notice. (Last week, none of them did.) And the experience is certainly uncomfortable. But linguistic power dynamics are real. Even the smallest changes can alter the way others view you, and more importantly, how you view yourself.