Indian companies are the world’s least empathetic.
Eight large Indian firms are among the bottom 20 in the 2016 Global Empathy Index, a ranking of 170 companies based on metrics such as CEO approval ratings among staff, the ratio of women on boards, and the number of accounting infractions and scandals.
“The way we define empathy is through a company’s ethics, leadership, internal culture, brand perception, and public messaging via social media,” The Empathy Business, a London-based consultancy that publishes the survey annually, said in a statement. This is the first time that Indian companies have been surveyed.
Data for the index was collected from publicly available sources such as financial reports, online jobs portal Glassdoor, and social media. This year, The Empathy Business analysed two million tweets between Sept. 27 and Oct. 16.
American tech companies, Facebook and Alphabet are the world’s most empathetic.
State-owned Bharat Petroleum scored a zero while India’s largest private lender, ICICI Bank, scored just 1.18 points. Other Indian companies such as L&T, Bharti Airtel, and Indian Oil scored in low-single digits.
Facebook’s score was a perfect 100 points, followed by Alphabet’s 99.41.