The wireless carrier's network was offline for over 10 hours on Thursday, snarling communications for a wide swath of customers
Bloomberg
After its network went offline for more than 10 hours Thursday with no warning, Verizon $VZ is promising to provide "account credits" to customers who were affected – but it's not yet offering any details about how those will be distributed or how much they will be.
The cellular carrier has not yet explained or offered any commentary on what went wrong. The situation was declared resolved Thursday evening at 10:15 p.m. ET. Impacted customers will be contacted directly with details on the credits, the company said.
Should customers still be experiencing issues, Verizon said, restart your phone and it should work normally.
"Today, we let many of our customers down and for that, we are truly sorry," the company said in an update. "They expect more from us."
The Verizon outage came on the heels of other tech giants suffering service failures last year. A Cloudflare issue in November that took down ChatGPT and left 3.3 million users offline for almost five hours when a file was improperly configured. And an Amazon $AMZN Web Services outage last October caused a cascading series of failures for key websites, including Snapchat and Reddit $RDDT.
The Verizon outage impacted customer abilities to make and receive calls and access wireless data. The outage was concentrated along the eastern seaboard, but some users in the West were also reporting troubles with their phones.
Verizon underwent a network outage in September 2024. That incident also prevented customers from making calls and lasted for several hours. That outage led to an FCC investigation despite Verizon saying it was related to a network issue.
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