Amazon says its plastic packaging can be recycled. It usually isn’t

Amazon's store drop-off recycling system doesn't seem to be working

By Rose Pastore4 min readUpdated March 20, 2024

Jan Dell $DELL, an independent chemical engineer and founder of the environmental nonprofit The Least Beach Cleanup, has been deploying her own trackers too. Since December 2022, she hasn’t traced a single bundle of film labeled for store drop-off to U.S. facilities that can turn the material into new bags. Twelve bundles have been sent to a landfill or waste station, and one to an incinerator. Four appeared to have traveled to Mexico, Vietnam, or Malaysia, countries that generally lack adequate recycling infrastructure.

“They’re absolutely lying with these labels,” Dell said. The store drop-off system has “never worked, it was never true.”

The labels in question are produced by an initiative called How2Recycle, which began selling them to big companies in 2012 — supposedly to clear up confusion among consumers and retailers about which products could be recycled. The initiative issues several versions of the recycling icon, with the one marked “store drop-off” reserved for products, like plastic bags and film, that aren’t accepted in curbside recycling programs.

The store drop-off labels direct consumers to How2Recycle’s website, which links to a directory of retail locations with ]collection receptacles. Until last year, that directory was found at BagandFilmDirectory.org and featured more than 18,000 locations — but the consulting firm managing it shut it down following ABC News’ investigation, citing a lack of “real commitment from the industry,” as well as insufficient funding. Many of the locations listed did not actually have a receptacle, while the Target $TGT and Walmart $WMT locations appeared to be disposing of, rather than recycling, much of the film they received.

“There’s more of an illusion of stuff getting recycled than there actually is because there is an imbalance in supply and demand,” Nina Butler, CEO of the consulting firm, told ABC News. How2Recycle now links customers to a different directory hosted at Earth911. How2Recycle did not respond to Grist’s request for comment.

As scrutiny has increased over the use of the store drop-off label, some companies have pledged to stop using it altogether. Mondelez $MDLZ, which owns brands including Oreo and Ritz, said in March 2023 that it plans to phase out the label by 2025. Dell said she’s also noticed the label’s disappearance from packaging sold by Target and Georgia Pacific, a company that sells toilet paper, paper towels, and other pulp products. Target and Georgia Pacific did not respond to Grist’s request for comment.

Amazon $AMZN, for its part, did not respond to Grist’s questions about its use of the store drop-off label. When Dell asked the company, during a Zoom $ZM meeting in 2020 that she shared with Grist, to provide evidence that its packaging is widely recycled through the store drop-off program — as required by California law — an Amazon spokesperson told the state recycling commission that the company has “really high confidence that store drop-off is a solution that is available in California.”

Pat Lindner, Amazon’s vice president of mechatronics and sustainable packaging, told Grist that the company has no control over how its packaging is handled “once it has been disposed of by municipalities or recycling centers.” A spokesperson said the company is investing in better recycling infrastructure while also reducing plastics use overall. As of last year, for example, Amazon has eliminated plastic from shipments delivered in Europe, likely in response to EU regulations banning several categories of single-use plastic. The company also eliminated plastic packaging in India after Prime Minister Narendra Modi pledged to ban single-use plastic nationwide by 2022.

In the U.S. last year, Amazon launched an automated fulfillment center in Euclid, Ohio, that uses paper exclusively instead of plastic packaging, and the company said it’s ramping up a program to ship items in their original packages instead of extra plastic ones. The company also said in a 2022 sustainability report that it was “phasing out padded bags containing plastics in favor of recyclable alternatives,” but the spokesperson did not address Grist’s request to clarify the timeline for this transition.

Environmental advocates agree that Amazon has made progress, but say it should be doing more to reduce the hundreds of millions of pounds of single-use plastic trash it generates every year — and that it should remove the How2Recycle symbol from its packaging. In California, where state legislation often sets a national standard, a truth-in-advertising law signed by the governor in 2021 may soon restrict the use of store drop-off labels unless companies can prove that the system is effective. A separate law will require single-use plastic packaging sold in the state to be demonstrably recycled at least 65 percent of the time by 2032, a threshold that may push manufacturers toward paper, which is far easier to recycle.

This article originally appeared in Grist at https://grist.org/accountability/amazon-says-its-plastic-packaging-can-be-recycled-an-investigation-finds-it-usually-isnt/. Grist is a nonprofit, independent media organization dedicated to telling stories of climate solutions and a just future. Learn more at Grist.org

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