International Business Machines Corporation IBM $IBM recently announced that it is collaborating with ElevenLabs, an AI research and product company, to integrate advanced voice AI (speech-to-text and text-to-speech) into IBM watsonx Orchestrate. The IBM watsonx Orchestrate is a platform that facilitates development, deployment, management and governance of AI agents. Per a report from Grand View Research, the AI agents market size was $7.63 billion in 2025. It is projected to reach $182.97 billion in 2033, with a compound annual growth rate of 49.6%.
Enterprises across industries are rushing to integrate agentic AI to automate workflows across their business, improve productivity and gain a competitive edge. Organizations are increasingly using agentic AI to interact with customers and employees. However, they faces issues with legacy voice systems used by agentic AI which often have poor multilingual support, robotic sounds, rigid call flows and long wait times. By integrating ElevenLabs' premium TTS technology, IBM aims to allow enterprise customers to develop intuitive, responsive and accessible voice-enabled agents that can communicate naturally and with greater clarity.
Development of intuitive communication capabilities can be a game-changer across multiple sectors where customer support and sales interaction are major aspects in operations. The collaboration is expected to boost IBM’s commercial prospects in several industries such as banks, insurance companies, healthcare providers and utilities. Moreover, multi-lingual support across 70 languages, support for regional accents and voices make the voice support inclusive. This will also boost the acceptability of