Indians have shown this trust despite the fact that government apps, websites, and databases in India have witnessed security flaws time and again. For instance, last year in August, a data firm had claimed it found a security vulnerability in India’s Covid-19 contact tracing app Aarogya Setu. In June 2020, a data breach had happened to the state-owned UPI payments app BHIM. And India’s Aadhaar database has been criticised for not being secure enough.

The main reason for trusting the government over other organisations is the recent cases of data leaks by private digital platforms. For instance, on April 19, a data breach at Domino’s India led to sensitive customer information such as names, phone numbers, and credit card details being leaked and put on sale on the dark Web.

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