Softbank-backed cab aggregator Ola is trying to fix the problem of drivers often abruptly cancelling ride bookings after accepting them.
Softbank-backed cab aggregator Ola is trying to fix the problem of drivers often abruptly cancelling ride bookings after accepting them.
The practice is rampant, leaving customers in the lurch at the last moment.
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The top two reasons for most such ride cancellations are drop locations and modes of payment (either cash, card or UPI) chosen by customers but deemed unfavourable by drivers.
Now, however, the newly introduced features will allow drivers, before accepting the ride, to see customers’ approximate drop location and their preferred mode of payment.
“Enabling drivers is key to reducing cancellations,” Aggarwal said.
