Simon assures that the makeovers will not cause any train delays. The refresh is expected to be completed by June 2018.

Copland says he’s delighted to see people’s reaction to his team’s work. “The great thing about working for the railroad is that designers typically see their concepts in the world. It can be very frustrating to work on concepts, concepts, concepts,” he said. “It’s really nice to see it materialize.”

Amtrak says that it has partnered with a recycling center to make sure the 133 tons of out-of-date seat cushions, carpets and curtains don’t go to landfills.

Along with a new find-your-gate app designed to lessen the queuing mayhem during boarding, the design refresh is part of the beleaguered company’s effort to improve its customer service. Former Delta Airlines CEO Richard Anderson, who has an ear for customer experience and design systems thinking, will take the helm as Amtrak’s CEO next month.

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