How good data, core hours, and being (kindly) clear can retain top talent
In the time of the great resignation, employees have been vocal about their preferences for flexible and human-centered workplaces. It’s a reaction to record high levels of burnout, as 77% of employees have experienced it at their current jobs. Burnout, and the subsequent turnover, are costly.
Burnt-out employees take more sick days and are more likely to actively seek a different job. Yet, 70% of employees believe their employer isn’t doing enough to address burnout within their organization. The Society for Human Resource Management estimates that after accounting for all hiring, onboarding, and training costs, the cost of turnover can be 6-9 months of an employee’s salary.
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Companies that can successfully reduce burnout can gain a competitive advantage by putting these five ideas into action.
While trends point to economy-wide burnout, it’s essential to hone in on the reasons for burnout in your own company.
You may not be the highest-paying company in your industry or community, but there are non-monetary ways you can support employees and reduce burnout. Today’s employees demand increased flexibility, shorter workweeks, and companies that move calmly, with clarity on their top priorities.
Fortunately, today’s employees aren’t shy about telling us what’s holding them back. A lack of opportunities for advancement, feeling a lack of respect from their leader, limited flexibility, and poor benefits are a few of the top-cited reasons people quit. Layer economic trends with company-specific feedback from employee surveys and exit interviews, and your company will be armed with the data needed to make changes.
Establish clear norms around when employees need to be available and when they don’t. In many work cultures, the expectation is that an employee should be available at a moment’s notice when the Slack $WORK notification dings or their co-worker pops their head over the cubicle wall. Yet, the past few years have shifted expectations, and employees and companies are rethinking their value on hours over outcomes.
When availability timeframes are provided, it allows everyone the option to completely disconnect during off times. Here are timeframes to consider defining:
Burnout is exacerbated when roles and deliverables aren’t clear and in companies where the priority list is 10 pages long. (Who are we kidding, it’d probably be in a slide deck.) Being clear on what’s important is vital. As Brene Brown said, “Clear is kind. Unclear is unkind.” Here are scripts to help bring clarity to both employees and leaders:
Support and nurturing from a leader is one of the best ways to reduce an employee’s burnout. Leaders should get curious about what their employees need, how they can better support them, and what might contribute to their burnout. The burnout trends will surface over time, which allows leaders to address them directly n in conversation and action. Leaders who expect high performance and a holistically healthy employee should be prepared to model healthy boundaries and workplace well-being.
