In the airline industry’s pitched battle for passengers, on-time arrivals became the essential metric by which they competed. Because nothing was more important to customers than dependability, airlines developed rules and procedures that emphasized ruthless efficiency, said United CEO Oscar Munoz.
You don’t have to be a soccer fan, or even a sports fan, to have heard of Lionel Messi or Christian Ronaldo. Messi, the diminutive Argentine, and Ronaldo, the preening Portuguese, have been at the pinnacle of their sport for a decade, trading player-of-the-year honors back and forth like an unwanted baseball card since 2008.
Corporations are spending time and money recruiting young, idealistic college students by showing they care about social responsibility as much as profit. They still can’t compete with organizations that don’t care about profit at all.
On Palm Sunday, a week before Easter, there are still plenty of good seats available at the Palo Alto Christian Reformed Church.
To break corporate America and its enablers on Wall Street of a dependence on short-term thinking, some of the US’s most prominent business leaders, led by Warren Buffett and Jamie Dimon, are calling for companies to stop giving quarterly earnings guidance.
UK companies with more than 250 employees are now required to disclose any pay difference between male and female employees, part of a new government initiative based on the hope that revealing embarrassing gaps might prod them toward action.
Howard Schultz, the entrepreneur and coffee enthusiast behind Starbucks’ explosive growth, announced his retirement from the company today (June 4).
There’s no better illustration of the power of the tech worker than Google’s decision not to renew its controversial contract with the US Defense Department.
Walmart will subsidize the college education of its 1.5 million US associates, the most recent effort by the retailer to rebrand itself as an employee-friendly company.
Stick around for the end of a TV show and you’ll see dozens, or even hundreds, of names scroll by. Actors in minor roles. Production assistants. Costumers. Makeup artists. Editors. Sound techs. Caterers.
Let’s start by saying Starbucks’ afternoon of racial-bias training is unlikely to work.
A great many companies allow their employees to work from home now, but few are as committed to the concept at Automattic, the software company behind WordPress.
Like all MBA programs, Harvard Business School teaches its students the value of time and money. It may have taught them a bit too well.
McDonald’s shareholders are casting ballots today on a small change that could have big implications for the environment and investor activism: Whether to ban plastic straws at its restaurants.
Progressive Insurance joined one of the most exclusive clubs in corporate America this month when it named Lawton Fitt its chairwoman.
The NFL is hoping to end years of controversy over player protests with a policy explicitly requiring players to stand during the pre-game playing of the US national anthem.
In a new paper, decorated economist Gary Becker and his coauthors argue that wealthy families stay rich because they pass down not just money to their children but “human capital”—in other words, the access to education and skills that allows them to maintain their perch atop society.
When the Las Vegas Golden Knights began their first season in the National Hockey League in October, they were a team of unproven castoffs with a corny name, playing a game on ice in the desert.
Anyone who enters a Starbucks is now considered a customer, regardless if they buy anything, and are free to use the restrooms.
Last week, scandal-plagued Wells Fargo launched a new ad campaign that acknowledged the bank’s past mistakes and outlined the steps taken to correct its misbehavior. The tag line: “Established 1852, Re-Established 2018.”
If you’ve ever heard an acceptance speech at the Academy Awards, you know that even ostensibly solo triumphs are the product of many people behind the scenes. Nothing of consequence is accomplished by anyone on their own—everyone needs help.
Applying for a job is a test of patience and resolve. It now may also be a test of critical thinking, email writing ability, and communication skills.
There’s a long history of socially motivated shareholders noisily calling on corporations to improve their record on progressive issues, only to watch their proposals whither and die when big institutional investors side with company management.
From a young age, we’re instructed about the importance of finding fulfillment in work. Many of us spend—at least—eight hours a day at work, so you better do something you love.
